Better resident service. More capacity for your team.
Put an AI Digital Employee to work for your community. Answer routine questions, guide residents and capture complete service requests, even after your office closes.
Canadian AI innovation. Municipal knowledge. Human accountability.
“My garbage was missed. What do I do next?”
“I can help you find the collection guidance and gather the details your public works team needs.”
Approved information + structured intake + clear next stepOne service is all you need to start.
Focus on high-volume inquiries where better guidance and more complete requests can make an immediate difference.
311 & resident services
Answer routine questions, identify the right department and hand off with the conversation context.
Impact: fewer misrouted inquiriesWaste & public works
Explain collection guidance and capture addresses, dates and required details for issue reports.
Impact: more complete service intakePermits & licensing
Explain published requirements, guide residents to the correct forms and offer approved appointment options.
Impact: less time repeating requirementsRecreation & facilities
Help residents discover programs, understand facility information and navigate registration.
Impact: easier access to community servicesTaxes & utilities
Explain public deadlines and payment options, then guide private account inquiries to secure portals.
Impact: clearer guidance for residentsEmployee support
Help staff find approved HR, IT and operating information, with escalation when a person needs to assist.
Impact: fewer repetitive internal questionsProposed municipal applications. Live system actions require validated integrations, access and permissions. Municipal staff retain official decisions.
A useful answer. A complete request. A real next step.
A resident should leave knowing what happens next. Quincer can connect the conversation to approved municipal workflows while your staff handle service delivery and exceptions.
Illustrative missed-pickup workflowA receipt confirms intake, not a completed pickup. Simulated integrations must be clearly labelled during demonstrations.
- The resident asks
“My garbage was missed.” Phone, web chat, email and messaging provide access to configured services.
- Quincer gathers the details
Capture the address, collection date and information required by your service team.
- An approved system records the request
A validated integration submits the report and returns a truthful intake acknowledgment.
- Your team delivers the service
Route exceptions with context. Staff manage the request and retain operational accountability.
Built around your information, systems and operating rules.
Deploy from approved content
Use municipal pages, policies and service information. Configure the knowledge, permitted actions and human handoff for your chosen service.
Connect to existing systems
Use marketplace connectors, MCP and custom REST APIs where approved access permits, across 311, CRM, work orders, permits and booking systems.
Fit municipal requirements
Configure retention, consent and privacy rules. Scope dedicated deployment cells and private-network options with your technical team.
Privacy and residency shape the deployment.
Canadian AI innovation, with deployment requirements validated for your municipality.
- Approved knowledge, tools and system permissions
- Identity and access controls for private records
- Human escalation and outage fallback
- Review data locations for inference, telephony, application data, logs and backups
- Confirm residency and contractual commitments for your deployment
What could more staff capacity mean for your municipality?
Explore a starting scenario, then validate it in a focused pilot.
net staff hours per month
Illustrative estimate, not a measured municipal result. Net hours = contacts × completion rate × minutes avoided ÷ 60 − review hours. Capacity value differs from cash savings and excludes platform and implementation costs. Negative results indicate upkeep exceeds estimated time avoided.
Your first municipal AI Digital Employee.
Choose one public-information service and one channel. Agree on the measures before you scale.
Set the boundaries
Approve content, routing, data handling and test results.
Launch one service
Begin with routine public information on one channel.
Refine & extend
Improve answers and add approved intake where ready.
Review the evidence
Assess quality, completeness, handoff reliability, staff time and total cost.
Suggested 30-day evaluation after readiness. Approval and integration preparation may take additional time.
Will the AI make permit or eligibility decisions?
Municipal staff retain official eligibility, permit approval and exception decisions. The AI guides residents through published requirements and approved intake.
Can we begin without a complex integration project?
The suggested starting point is one public-information service using approved content and configured routing. Add live system actions after validating APIs, permissions and the workflow.
How do we know whether the pilot is working?
Agree on answer quality, request completeness, human handoff reliability and net staff capacity. Review actual results and total costs before deciding where to expand.
Choose one service. See it work. Measure the impact.
Book a municipal walkthrough with Mo. Explore a routine resident question, complete intake, an approved next step and a clear human handoff.